Guarantee & Care
Five years, parts and labour, on every installation — and one phone number when you need us: ours. We engineer, supply, install and guarantee every system ourselves, so there is never anyone else to chase. And for the years beyond, Coole & Frost Care keeps it all exactly as we commissioned it.
What you get
Every indoor unit, condenser and control we install is covered for five years: the parts, and our engineers' time to fit them. If something isn't right, we come and put it right. The guarantee stays alive with a once-a-year service visit from us — the same visit that keeps filters clean, refrigerant checked, and the system running at the efficiency you paid for.
The installation itself — pipework, trunking, electrical connections, brackets, making good — is guaranteed for two years. If a run weeps, a fixing loosens or a finish falls short of the standard you saw on the day, we return and correct it at no cost, no quibble.
How a claim works
The industry habit is to sell you a system, then point you at a call centre somewhere else when something goes wrong. We don't. Your system is ours end to end — engineered, supplied, installed and guaranteed by Coole & Frost — so there is exactly one number to ring, and it reaches the people who already know your house.
Coole & Frost Care
A Coole & Frost system is engineered to run beautifully for decades — and like anything precise, it stays that way with a little expert attention. Not because anything is expected to go wrong, but because refinement is a maintained state. A fine car is serviced. A piano is tuned. A system asked to hold every room of your house at the perfect temperature, silently, is no different. Care is that discipline, on a plan: one visit a year, priority whenever you need us, and a system that watches over itself in between.
It keeps the five-year guarantee above alive automatically — and for households that stay on Care beyond year five, our parts-and-labour promise simply continues with it.
Half an hour a room, once a year: filters cleaned or renewed, refrigerant verified, condensate paths cleared, connections checked — and performance measured against the readings we took at commissioning, so drift has nowhere to hide.
Care households come first for visits, with no callout fees — and on the rare hot week when everyone calls at once, you're at the front of the queue.
Your system reports to us as well as to you. Filter alerts and diagnostics reach our engineers directly — matters are often attended to before you'd have noticed anything at all.
The price of Care
A single cooled bedroom in a large townhouse pays for a single room — never for the house around it.
Three rooms £20 · five rooms £28. And if we add rooms to your system later, Care simply steps up with them.
Care is entirely optional — your guarantee simply asks for an annual service, however you choose to book it. Care is just the way to never have to think about it.
Care is a maintenance and priority-service plan, paid monthly, cancel any time. Repairs within the first five years are covered by your Coole & Frost guarantee. Full plan terms accompany every quotation.
Why we can promise this
GMCC rotary compressors — from one of the world's largest compressor makers — DC inverter drives, and coils protected against corrosion. We specified parts with long service lives because we're the ones who guarantee them.
We hold the common service parts — boards, motors, sensors, valves — in London for every unit we sell, and we commit to parts availability for ten years.
Your annual visit isn't a warranty hurdle — it's how the system stays at day-one efficiency. Filters, refrigerant, condensate paths, electrical checks: half an hour a year, quietly done.
The essentials in plain English: the five-year guarantee covers the system's parts and our labour to repair or replace them, and remains in force while the system is serviced annually by Coole & Frost. The two-year workmanship guarantee covers our installation work. Consumable items — filters cleaned or replaced at service — are part of the service visit. Nothing here limits your statutory rights, which apply in full. Full written terms accompany every quotation.
A design visit takes an hour, costs nothing, and every quote comes with the guarantee in writing.